Frequently Asked Questions

Can I switch plans anytime?

Yes, you can upgrade or downgrade your plan at any time. Upgrades take effect immediately, while downgrades apply at the end of your billing period.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and wire transfers for annual enterprise plans.

Is there a free trial for Pro plans?

Yes, all paid plans come with a 14-day free trial. No credit card required to start. You can cancel anytime during the trial period.

What counts as an inquiry?

An inquiry is sent when you use the contact form on a product page or submit a trade request. Free users get 10 inquiries/month, Pro users get unlimited.

Do heritage story views require a subscription?

No, all heritage stories are completely free to view. We believe in promoting cultural heritage globally.

Can I get a refund?

Monthly plans are non-refundable. Annual plans can be refunded within 30 days of purchase. Contact our support team for assistance.

What is API access?

Enterprise plans include full API access to integrate NicheDock data into your own systems. Documentation and support provided.

How does supplier verification work?

All suppliers on NicheDock go through document verification including business license, production capacity, and quality certifications.

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